ORDER ISSUES

• Can I add more items to my order?

  We are sorry to inform you that we are unable to modify your orders by adding in or taking items out of it once it is placed. We work hard to process your order quickly to get your items out for delivery as soon as possible. Once your order is placed from the website, it is automatically sent to...

• Can I cancel my order?

  Kindly note that we work hard to process your order quickly for the fastest possible delivery. Once your order processed, you may still request cancellation, however please note that cancellation is not guaranteed at this time and it might not be possible for us to cancel it. Please send cancell...

• Do I have to create a Ling's Moment account to shop?

  An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!

• How can I view my order status?

  There are three convenient ways to check your order status: Email Notifications: Upon placing your order, you will receive regular email updates, including order confirmation and shipping notifications, to the email address you used during checkout. Account Order History: If you placed your orde...

• What forms of payment methods does the website accept?

  We currently accept PayPal, Apple Pay, Shop Pay, Google Pay, 3 major credit cards (Visa, MasterCard, American Express), and BNPL with Klarna, Afterpay.

• Why is my payment being declined?

  When you process a payment with a credit card, there are a few reasons why it might be declined. Common reasons include: Incorrect card details: Make sure you are entering the correct cardholder name, expiration date, CVC/CVV number, and PIN (if required). Exceeding spending limit: You may have...